Wednesday, August 26, 2009

My response to ICICI representatives who visited the Blog

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My response to ICICI HeadQualityService ROBOT

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Email response from Headqualityservice asking me to contact Sachin as he has sent an apology letter

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I wonder if it is some kind of joke going on at the complaint cell, i cant believe this is how ICICI complaint cell is working.

Recieved a comment on my blog entry from someone claims to be ICICI Customer care representative

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Tuesday, August 25, 2009

Amazing Apololgy letter from ICICI Prudential - WOWOOWWO

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This is the worst apology letter i have seen in my life and that too from a company like ICICI.

- where is the letterhead ?
- what is the meaning of "I" in the communication. is it from ICICI as a company or from an individual?
- If its from an individual than what is the meaning of the footer statement "This is a Computer generated letter does not require any signature"?
- why i have to bear the deductions charges, ICICI officials duped me with their unfair means and misused there powers?

I wonder where we are heading if this is how a reputed company like ICICI communicates.

Saturday, August 22, 2009

Apology letter from Sachin (sachin.kotkar@iciciprulife.com) of ICICI Life insurance

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attachment - apology letter

Thursday, August 20, 2009

Replied to the mail from ICICI Pru updating them about the latest developments

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Wednesday, August 19, 2009

Correspondence with ICICI Prudential Life Insurance Company complaint cell

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Email response from Headqualityservice that they will revert back by 25 Aug

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Tuesday, August 18, 2009

Complained filed with ICICI Prudential Life Insurance Company

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Thursday, August 13, 2009

Complaint filed with Banking Ombudsman

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Copy of my complaint to Banking Ombudsman.


Email response from Head Quality Service that they will revert back by 19 August 09

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Tuesday, August 4, 2009

Email response from Head Quality Service that they will revert back by 7 August 09

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Monday, August 3, 2009

Head Quality Service asking me to refund the MF (ULIP) docs

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My questions are :

1) How will the ICICI MF department know that they have to refund me the full value?

2) How will they know that i have been duped and they have to return the money with interest till date?

3) As per the ULIP terms, ULIP surrendered during the first year will attract some penalty? Who will tell them that this is a diff. case?

4) Why am I not receiving anything in writing from ICICI?

5) What about the other losses?

6) Why are they not acting on the request and sending me robotic replies again and again?