Tuesday, February 23, 2010

Credit card complaints surged 74% in 2008-09: Banking Ombudsman

47

NEW DELHI: Credit card complaints such as overcharging and issuance of unsolicited cards shot up by a whopping 74 per cent during 2008-09, said the annual report of the Banking Ombudsman.

"Complaints relating to credit cards continue to show an uptrend...The number of complaints pertaining to credit cards rose by 74 per cent during 2008-09," said the Ombudsman, which was appointed by the Reserve Bank to look into complaints of customers against banks.

The complaints, the report added, pertain to issuance of unsolicited credit cards and insurance policies, charging of annual fee in spite of being offered as 'free' cards, abusive calls and selling loans over phone. Of the 69,117 complaints received during 2008-09, 26 per cent related to credit cards, it added.

47 Response to Credit card complaints surged 74% in 2008-09: Banking Ombudsman

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